Delivery & Returns

GrabZWay connects you with rental branches across multiple locations. Depending on the branch you rent from, you can either pick up the product directly from the branch or have it delivered to your address.

Branch Pickup: You can visit the branch to collect your rental product. The branch address is displayed when you check product availability, so you can choose the most convenient location.

Customer Delivery: Some branches offer delivery to your address. Delivery timelines and charges, if applicable, are determined by the branch and will be communicated when you connect with them.

Delivery Areas: Availability of delivery depends on the branch's service area. Please confirm delivery options with the branch when placing your order.

All rental products must be returned by the agreed return date specified at the time of booking. You can return the product by dropping it off at the branch or by arranging a pickup with the branch, depending on the options available.

Return Condition: Products must be returned in the same condition as received, except for normal wear and tear. Any damage beyond normal use may result in charges being deducted from your security deposit.

Late Returns: Returning a product after the agreed return date may result in additional rental charges. If you need more time, please contact the branch before your return date to request a rental extension, subject to availability.

Early Returns: If you wish to return a product before the end of your rental period, please coordinate with the branch directly. Refunds for unused rental days are at the discretion of the branch.

Some products require a refundable security deposit, which is collected by the branch at the time of rental. The deposit amount is displayed on the product page.

Deposit Refund: Your security deposit will be refunded when you return the product in its original condition. If there is any damage, the repair or replacement cost may be deducted from the deposit before the remaining amount is refunded.

If you receive a product that is damaged or defective at the time of delivery or pickup, please notify the branch immediately. The branch will arrange for a replacement or resolve the issue as applicable.

Please provide photos of the damaged or defective item along with your claim. This helps the branch process your request more efficiently.